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Find Answers to your Questions Here

What kind of packaging should be used ?

When packaging an item, always use the manufacturer’s original packaging. Any other packaging may be insufficient to protect items, especially with fragile or sensitive material.

What about moving Dangerous Goods ?

We can transport DGs with the proper paperwork. Such freight requires hazardous labeling to appear right on each item and documentation for the driver which specifies the nature and emergency procedures for transporting dangerous goods. Please note that we can not transport explosives (Class 1).

When should I put something on a pallet ?

Items should be palletised when they get so heavy that it might be difficult for a single person to move easily (usually when it’s more than about 25-30kg). Items should also be palletised when there are so many of them that it’s simply safer to place on a pallet. Also, multiple items on a single pallet usually work better for recipients of the material rather than a whole lot of loose items.

What about individual items over 25kg

Generally, any freight that’s on the heavy side will mean a forklift will be used to move it on and off trucks, and from one place to another in a depot. This means it must have a designed area for forklift use (in the case of crates, stillages, etc) or be on a pallet. Unless freight is clearly marked on each side stating NO FORKLIFT, then it’s likely that a forklift will be used to move your items.

What happens to Loose items between pickup and delivery

Loose items will oftentimes be brought back to a warehouse (aka, depot) before being transported to their destination. At the depot, loose items may be sorted on a conveyor belt system (similar to what airports use to move your luggage around). This is so the items can be directed to the right area to be loaded onto the correct trucks. Although carriers (transport companies) usually attempt to minimise the number of times an item is handled, usually a loose items will be handled by a number of people and machines between the pickup point and the delivery point.

I need the delivery to occur during certain times of the day, only

For home deliveries, we can only deliver during business hours and will not be able to guarantee a particular time or range of times. For business deliveries that require slot times, please talk to our customer service personnel who can help arrange this.

What should you consider when moving items

What kind of material is it? Is it fragile? Does it have to stay upright? Can it be tilted or laid down? Can anything be stacked on top of it? Is it marked appropriately to indicate all of the above considerations? For items to be handled, are they light enough for someone to move them around easily? If not, then it must be on a pallet and mechanical equipment (pallet jacks, forklifts, etc) must be used to transport them to and from the truck/van.

What about labels

Ideally, labels that are printed from a computer printer are best. But if hand-written, use clean, block-style lettering or numbering so that there’s no chance of a mistake being made. Labels need to include the following:

    • Receivers Full Name
    • Full address (the receiving point for the freight)
    • Mobile phone (preferred) or landline number

Above needs to be done for each separate item (if you have consolidated your items onto a pallet, then the address label can go on the outside of the wrapping for the pallet.

What is FCL shipping?

FCL shipping is a type of ocean freight and the term FCL refers to full container load. Shipping FCL does not mean you need to have enough cargo to fill an entire container. You may ship a partially filled container as FCL. The benefit is that your cargo will not share a container with other shipments, like it would happen if you picked as a less than a container load (LCL). It is common for exporters and importers to ship their cargo in a half full or partially full containers, due to time constraints, deadlines or to protect their cargo from contamination of other cargos. Often a partially full container is less expensive to ship because there will be none of the consolidating and handling fees associated with loose cargo, as in an LCL shipment.

What are loose items ?

Loose items are things like boxes and cartons, but also objects such as car parts or small equipment that isn’t usually placed on a pallet.

Can I just lay things on a pallet ?

Not usually. Remember that trucks turn corners, and tend to lean over when turning, so this could make the items slip off the pallet and damage or get damaged by other freight.

What about moving a car or a truck ?

Vehicle transportation requires special trailers or trucks capable of loading and unloading vehicles. Please refer to companies that specialise in vehicle transportation.

Can I move furniture ?

Usually not. Furniture is best handled by removalists. They have special equipment for moving furniture and usually supply extra people to help with heavier items. If your furniture is flat-packed, in the manufacturer’s packaging, then we can move it for you. Note heavy items will need to be palletised.

I'd like to move a motorcycle/moped

As with other items, heavy goods like motorcycles or mopeds (over 25kg) will need to be palletised. Please see the section (link) on how to palletise freight. Note, government regulations state that fluids such as brake fluid, fuel, transmission fluid, etc are considered to be Dangerous Goods. Such fluids must be drained completely from motorised vehicles prior to transport. We can not drain any fluids from machinery so it’s important that this be done before our drivers pick up the goods.

How do I make sure items on a pallet don't move around?

Pallets should have the items on them either strapped down with commercial grade strapping or shrink-wrapped in such a way as to prevent any movement. Think about a pallet being tilted a bit on its side, this is the same force that it’s going to experience inside a turning vehicle. More than that, remember that trucks quite often get cut-off in traffic, forcing the driver to slam the brakes. Will the items on your pallet shift if this happens?

How long will it take for the goods to arrive at their destination ?

This depends on where the item(s) are coming from and going to. We can provide the estimated date of delivery, but note that this is an estimated time. There is always some chance that the delivery date will be earlier or later then the estimate.

Can I move white goods ?

Generally not. However, if the item is in it’s original packaging and palletised (for items over 25kg) then we can arrange commercial deliveries into a store, dock or depot.

What is LCL Shipping?

It is possible to make small ocean freight shipments called LCL (less than a container load) for import and export.

When shipping LCL, cargo is consolidated with other shippers’ goods to fill a container. The price is determined by volume and weight. You are charged only for the space the cargo occupies in the container.

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